Account Maintenance

Manage Payroll Frequency Review or update your organization's payroll frequency
Medicare Reporting Report mandatory Federal Government secondary payer information
Health Benefit Selection Review your organization’s current and past health benefit selections

Support Center

Any questions?

Chat with a Customer Support Representative
(Customer Support Hours Apply)

Start a Chat

Contacts

Members who have a question about a specific coverage or benefit should first contact the appropriate benefit administrator. For other questions or website support, choose the appropriate Portico contact.

Portico Benefit Services

Service Center

General questions

We are closed in observance of the following holidays in 2014:

New Year's Day
Wednesday, January 1

Martin Luther King, Jr. Day
Saturday, January 18
Monday, January 20

Good Friday
Friday, April 18

Memorial Day
Monday, May 26

Independence Day
Friday, July 4

Labor Day
Monday, September 1

Thanksgiving
Thursday, November 27
Friday, November 28
Saturday, November 29

Christmas
Wednesday, December 24
Thursday, December 25

Phone

800.352.2876

Fax

612.334.5399

Email

mail@PorticoBenefits.org

Hours

7:30 a.m. – 6 p.m. (Central)
Monday – Friday

Note: During spring and summer, our Service Center is closed on Saturdays. We continuously evaluate the best way to provide quality service while stewarding resources. We will resume Saturday Service Center hours this fall. Watch for an update around Labor Day.

Mailing Address

Portico Benefit Services
800 Marquette Avenue, Suite 1050
Minneapolis, MN 55402-2892

Billing Address

Payment Processing Center
P.O. Box 77070
Minneapolis, MN 55480-7770

Driving Directions

If you have an appointment to visit our offices, see driving directions.

Website Support

Phone
855.658.4637

Email
EmployerLink@PorticoBenefits.org

Technical Support Hours
7:30 a.m. - 6 p.m. (Central)
Monday – Friday

Health Care Advocacy Team

Health Benefits

Phone

800.352.2876

Fax

612.752.4367

Email

healthcare@PorticoBenefits.org

Hours

7:30 a.m. – 5 p.m. (Central)
Monday – Friday

Employment

Job Inquiries

If you are responding to an employment opportunity, please send an inquiry to humanresources@PorticoBenefits.org.

Administrators

Aetna — Disability Coverage

Phone

800.735.7279

Fax

866.667.1987

Hours

7 a.m. – 7 p.m. (Central)
Monday – Friday

Claims Address

Aetna Claims
Attn: Portico Disability Claims Unit
P.O. Box 189151
Plantation, FL 33318-9151

Aetna International — Health coverage for missionaries sponsored by ELCA Global Mission

Phone

800.231.7729

Collect Calls

813.775.0190

Fax

800.475.8751 (toll free) or 859.425.3363 (direct)

Email

aiservice@aetna.com

Web

www.aetnainternational.com

Claims Address

Aetna International/Aetna
P.O. Box 981543
El Paso, TX 79998-1543

Blue Cross — ELCA-Primary medical and mental health benefit, FSAs, and personal wellness accounts

Phone

866.455.8216

TTY/TDD

888.878.0137

Fax

866.231.0214

Web

www.bluecrossmn.com/elca

Hours

7 a.m. – 8 p.m. (Central)
Monday – Friday

Delta Dental — Dental benefit

Phone

800.448.3815

Fax

651.406.5901

Web

www.deltadentalmn.org

Hours

7 a.m. – 7 p.m. (Central)
Monday – Friday

Claims Address

Delta Dental
P.O. Box 59238
Minneapolis, MN 55459-0238

ELCA NurseLine℠ — 24/7 telephone nurse support benefit

Administered by OptumHealth℠

Phone

877.856.8145

TTY/TDD

800.855.2880, then ask to be connected to 877.856.8145

Outside U.S.

800.411.7998, then press 2

Hours

24 hours a day

EY Financial Planner Line® — Financial planning benefit

Phone

888.566.8631

TTY/DD

888.896.6708

Outside U.S.

201.872.0952

Web

http://portico.eyfpc.com

Hours

8 a.m. – 7 p.m. (Central)
Monday – Friday

Express Scripts — Prescription drug benefit

Phone

800.575.8090

TTY/TDD

800.305.5376

Fax

800.636.9494

Web

http://www.express-scripts.com

Hours

24 hours a day

For Members with Medicare Part D

Phone

877.866.6048

Prior Authorization (doctors only)
Phone

800.417.8164

Accredo: Specialty drug benefit

For assistance with specialty drugs, contact Accredo Specialty Pharmacy, an Express Scripts subsidiary. Specialty drugs include injectable and oral drugs with specific storage and handling requirements.

Phone

866.848.9870

Hours

7 a.m. – 8 p.m. (Central)
Monday – Friday
8 a.m. – noon (Central)
Saturday

Fidelity Investments — Retirement plan benefit

Phone

800.352.2876

HearPO — Hearing discount benefit

Phone

855.531.4694

Web

www.hearpo.com/deltadentalmn

Hours

7 a.m. – 7 p.m. (Central)
Monday – Friday

LSS Financial Counseling Service — Financial crisis counseling

Phone

800.528.2926

Hours

8 a.m. – 7 p.m. (Central)
Monday – Friday

Mayo Clinic EmbodyHealth — Health assessment, web portal, and health coaching benefit

Select Contact Us at the bottom of the Embody Health homepage. You should receive a response within one business day. If you're having trouble registering, contact the health care advocacy team.

Medicare — Medicare providers and benefits

Contact Medicare with questions about Medicare coverage.

Phone

800.MEDICARE (800.633.4227)

TTY/TDD

877.486.2048

Web

www.medicare.gov

Mercer Health & Benefits Administration LLC — ELCA Medicare-Primary Medicare supplement benefit

Phone

800.245.6728

Hours

7:30 a.m. – 5 p.m. (Central)
Monday – Friday

Claims Address

Mercer Health & Benefits Administration LLC
ATTN: Claims
P.O. Box 14426
Des Moines, IA 50306-3426

SelectAccount — FSA and personal wellness account benefits

Phone

800.859.2144

Fax

866.231.0214

Web

www.selectaccount.com

Hours

7 a.m. – 7 p.m. (Central)
Monday – Friday

Claims Address

SelectAccount
P.O. Box 64193
St. Paul, MN 55164-0193

ValueOptions, a partner of Blue Cross and Blue Shield — Employee assistance program (EAP)

Phone

800.432.5155

Hours

24 Hours a day

Welcome to EmployerLink

Getting Started

Understanding Benefits

Overview

Billing

Help with Taxes & Compliance

Budgeting for Benefits

What To Do When an Employee...

Faith-Based Well-Being

How Portico Can Help

Wellness Resources

Account Maintenance

Tools & Resources:

Paying Your Bill

Employees & Benefits

Access EmployerLink

Support Center

Contacts

Help

Privacy & Security

Glossary

Forms Library

Any questions?

Contacts

Portico Benefit Services

Service Center

General questions

We are closed in observance of the following holidays in 2014:

Website Support

Health Care Advocacy Team

Health Benefits

Employment

Job Inquiries

Administrators

Aetna — Disability Coverage

Aetna International — Health coverage for missionaries sponsored by ELCA Global Mission

Blue Cross — ELCA-Primary medical and mental health benefit, FSAs, and personal wellness accounts

Delta Dental — Dental benefit

ELCA NurseLine℠ — 24/7 telephone nurse support benefit

EY Financial Planner Line® — Financial planning benefit

Express Scripts — Prescription drug benefit

Accredo: Specialty drug benefit

Fidelity Investments — Retirement plan benefit

HearPO — Hearing discount benefit

LSS Financial Counseling Service — Financial crisis counseling

Mayo Clinic EmbodyHealth — Health assessment, web portal, and health coaching benefit

Medicare — Medicare providers and benefits

Mercer Health & Benefits Administration LLC — ELCA Medicare-Primary Medicare supplement benefit

SelectAccount — FSA and personal wellness account benefits

ValueOptions, a partner of Blue Cross and Blue Shield — Employee assistance program (EAP)

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