If you need help using a Portico website, one of our Customer Care Advocates can use live co-browsing to assist you. Co-browsing allows the Customer Care Advocate to view the Portico web pages with you, and to highlight specific areas to help guide you through the website. It works with any web browser, including Chrome, Explorer, Firefox, and Safari.

• Your session is private
• The Customer Care Advocate can only see what you’re seeing on a Portico web page, not anything else in your browser or on your device
• You don’t need to download or install any new software
• You’ll receive support via online chat or over the phone

To begin a co-browsing session, contact us at 800.352.2876. A Customer Care Advocate will give you the PIN you'll use to start the session.

Important: Do not close your browser, the chat window, or the co-browse session toolbar until your session is complete. Doing so will terminate your session. The chat window may be minimized if necessary.

Start Co-browsing Session