Account Maintenance

Payroll Frequency Update your organization's payroll frequency
Medicare Reporting Report mandatory employee information
Health Benefit Selection Review health benefit selections
Member Enrollment Summary Help your plan members during enrollment

Support Center

Forms Library

A Certified Center of Excellence Since 2015

Top Contact Center and Best Overall Agent Satisfaction in 2018

Contacts

Members who have a question about a specific coverage or benefit should first contact the appropriate benefit administrator. For other questions or website support, choose the appropriate Portico contact.

Portico Benefit Services

Customer Care Center

General questions

We are closed in observance of the following holidays in 2020:

New Year's Day
Wednesday, January 1

Martin Luther King, Jr. Day
Monday, January 20

Good Friday
Friday, April 10

Memorial Day
Monday, May 25

Independence Day
Friday, July 3

Labor Day
Monday, September 7

Thanksgiving
Thursday, November 26
Friday, November 27

Christmas
Thursday, December 24
Friday, December 25

Phone

800.352.2876

Fax

612.334.5399

Email

mail@PorticoBenefits.org

Hours

Monday – Thursday
8 a.m. – 6 p.m. (Central)

Friday
8 a.m. – 4 p.m. (Central)

Mailing Address

Portico Benefit Services
800 Marquette Avenue, Suite 1050
Minneapolis, MN 55402-2892

Billing Address

Payment Processing Center
P.O. Box 77070
Minneapolis, MN 55480-7770

Driving Directions

If you have an appointment to visit our offices, see driving directions.

Portico Financial Planners

For plan members with an ELCA retirement plan account balance or an ELCA Participating Annuity

Phone
800.922.4896

Email
mail@porticobenefits.org

Hours
Monday – Thursday
8 a.m. – 6 p.m. (Central)

Friday
8 a.m. – 4 p.m. (Central)

Live Co-browsing

If you need help using a Portico website, one of our Customer Care Advocates can use live co-browsing to assist you. Co-browsing allows the Customer Care Advocate to view the Portico web pages with you, and to highlight specific areas to help guide you through the website. It works with any web browser, including Chrome, Explorer, Firefox, and Safari.

Your session is private
The Customer Care Advocate can only see what you’re seeing on a Portico web page, not anything else in your browser or on your device
You don’t need to download or install any new software
You’ll receive support via online chat or over the phone

To begin a co-browsing session, contact us at 800.352.2876. A Customer Care Advocate will give you the PIN you'll use to start the session.

Important: Do not close your browser, the chat window, or the co-browse session toolbar until your session is complete. Doing so will terminate your session. The chat window may be minimized if necessary.

Start Co-browsing Session

Portico Care Coordinators by Quantum Health

ELCA-Primary health benefits

Phone

877.851.5656
Health.PorticoBenefits.org

Hours

7:30 a.m. – 9 p.m. (Central)
Monday – Friday

Employment

Job Inquiries

If you are responding to an employment opportunity, please send an inquiry to humanresources@PorticoBenefits.org.

Administrators

98point6 — 24/7 text-based primary care for ELCA-Primary plan members

Web

98point6.com/portico

ACSIA Partners LLC — Long-term care insurance coverage

Phone

877.743.7184

Web

porticoltc.com

Hours

10 a.m. – 6 p.m. (Central)
Monday – Friday

Aetna International — Health coverage for missionaries sponsored by ELCA Global Mission

Phone

800.231.7729

Collect Calls

813.775.0190

Fax

800.475.8751 (toll free) or 859.425.3363 (direct)

Email

aiservice@aetna.com

Web

aetnainternational.com

Claims Address

Aetna International/Aetna
P.O. Box 981543
El Paso, TX 79998-1543

Amplifon Hearing Health Care — Hearing discount benefit

Amplifon, a partner of Delta Dental

Phone

855.531.4694

Web

amplifonusa.com/deltadentalmn

Hours

7 a.m. – 7 p.m. (Central)
Monday – Friday

Beacon Health Strategies — Employee assistance program (EAP) for ELCA-Primary plan members

Beacon Health Strategies, a partner of BlueLink TPA

Phone

800.432.5155

Hours

24 hours a day

Delta Dental — Dental benefit

Phone

800.448.3815

Web

deltadentalmn.org

Hours

7 a.m. – 7 p.m. (Central)
Monday – Friday

Claims Address

Delta Dental
PO Box 9120
Farmington Hills, MI 48333-9120

Doctor On Demand — Online health care for ELCA-Primary plan members

Doctor On Demand, a Blue Cross in-network provider

Web

doctorondemand.com/bluelinktpamn

Hours

Appointments and on-demand visits are available between 7 a.m. – 11 p.m. local time.

Experian — Identity protection services for ELCA-Primary plan members

Experian, a partner of BlueLink TPA

Phone

866.926.9803

Engagement Numbers

For adults: Engagement number DB09283 and reference code Q99RK2F9T
For children: Engagement number DB09284 and reference code J3VYT3KGV

Express Scripts — Prescription drug benefit

Phone

800.575.8090

TTY/TDD

800.305.5376

Fax

800.636.9494

Web

express-scripts.com

Hours

24 hours a day

For Members with Medicare Part D

Phone

877.866.6048

Prior Authorization (doctors only)
Phone

800.417.8164

Accredo: specialty drug benefit

For assistance with specialty drugs, contact Accredo Specialty Pharmacy, an Express Scripts subsidiary. Specialty drugs include injectable and oral drugs with specific storage and handling requirements.

Phone

800.803.2523

Hours

7 a.m. – 8 p.m. (Central)
Monday – Friday

8 a.m. – noon (Central)
Saturday

Fidelity — Retirement plan benefit

Phone

800.352.2876

Further — FSA, HSA, and Personal Wellness Account Benefits

Phone

800.859.2144

Fax

866.231.0214

Web

hellofurther.com

Hours

7 a.m. – 7 p.m. (Central)
Monday – Friday

Claims Address

Further
P.O. Box 64193
St. Paul, MN 55164-0193

Humana — ELCA Medicare-Primary Group Medicare Advantage Plan

Phone

888.445.4788 TTY: 711

Web

humana.com

Hours

7 a.m. – 8 p.m. (Central)
Monday – Friday

Claims Address

Humana Claims
P.O. Box 14601
Lexington, KY 40512-4601

Learn to Live — 24/7 online mental health program for ELCA-Primary plan members

Web

learntolive.com/partner

Lincoln Financial Group — Disability Coverage

Lincoln Financial Group

Phone

844.208.1662

Fax

603.334.0401

Hours

7 a.m. – 4 p.m. (Central)
Monday – Friday

Livongo — Diabetes management program for ELCA-Primary plan members

Livongo, a partner of Express Scripts

Phone

800.945.4355

Hours

7 a.m. — 7 p.m. (Central)
Monday — Friday
Certified Diabetes Educators are available 24 hours a day

LSS Financial Counseling — Debt and financial coaching

Phone

800.528.2926

Web

lssmn.org/portico

Hours

8 a.m. – 5 p.m. (Central)
Monday – Friday

Medicare — Medicare providers and benefits

Contact Medicare with questions about Medicare coverage.

Phone

800.MEDICARE (800.633.4227)

TTY/TDD

877.486.2048

Web

medicare.gov

Omada — Chronic condition prevention program for ELCA-Primary plan members

Phone

888.409.8687

Email

support@omadahealth.com

Web

omadahealth.com/portico

Hours

10 a.m. – 8 p.m. (Central)
Monday – Friday

Quest Diagnostics — Biometric screening for ELCA-Primary plan members

Phone

855.623.9355

Fax

844.560.5221

Hours

7 a.m. – 8:30 p.m. (Central)
Monday – Friday

7:30 a.m. – 4 p.m. (Central)
Saturday

SilverSneakers — ELCA Medicare-Primary fitness program

Phone

888.423.4632

Web

silversneakers.com

Hours

7 a.m. – 7 p.m. (Central)
Monday – Friday

Welcome to EmployerLink

Getting Started

Understanding Benefits

Billing

Employment Changes

Tools & Resources:

Budgeting for Benefits

Help with Taxes & Compliance

What To Do When an Employee...

Faith-Based Well-Being

How Portico Can Help

Wellness Resources

Account Maintenance

Tools & Resources:

Paying Your Bill

Employees & Benefits

Access EmployerLink

Sign In

Support Center

Contacts

Help

Privacy & Legal Notices

Forms Library

Contacts

Portico Benefit Services

Customer Care Center

General questions

We are closed in observance of the following holidays in 2020:

Portico Financial Planners

Live Co-browsing

Portico Care Coordinators by Quantum Health

ELCA-Primary health benefits

Employment

Job Inquiries

Administrators

98point6 — 24/7 text-based primary care for ELCA-Primary plan members

ACSIA Partners LLC — Long-term care insurance coverage

Aetna International — Health coverage for missionaries sponsored by ELCA Global Mission

Amplifon Hearing Health Care — Hearing discount benefit

Beacon Health Strategies — Employee assistance program (EAP) for ELCA-Primary plan members

Delta Dental — Dental benefit

Doctor On Demand — Online health care for ELCA-Primary plan members

Experian — Identity protection services for ELCA-Primary plan members

Express Scripts — Prescription drug benefit

Accredo: specialty drug benefit

Fidelity — Retirement plan benefit

Further — FSA, HSA, and Personal Wellness Account Benefits

Humana — ELCA Medicare-Primary Group Medicare Advantage Plan

Learn to Live — 24/7 online mental health program for ELCA-Primary plan members

Lincoln Financial Group — Disability Coverage

Livongo — Diabetes management program for ELCA-Primary plan members

LSS Financial Counseling — Debt and financial coaching

Medicare — Medicare providers and benefits

Omada — Chronic condition prevention program for ELCA-Primary plan members

Quest Diagnostics — Biometric screening for ELCA-Primary plan members

SilverSneakers — ELCA Medicare-Primary fitness program

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Reminder: Enroll Now for 2013

Luther Seminary Open Enrollment runs through Nov. 20, 2012

Reminder: Enroll Now

2013 Flexible Spending Account Enrollment Runs Through Dec. 28, 2012